Customer Service Representative (Fragile Workers 68/99)

CAE · Rome, Lazio, Italy

Location

Rome

Job Type

Part time

Posted

June 01, 2026

Job Description

Description
To ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments (Operations, Planning, Sales, Maintenance, Security). The role supports all stages of the customer journey and ensures contractual compliance and smooth training delivery.
Key Responsibilities
1. Training Centre Operational Coordination
Manage operational changes, improvements, and updates in coordination with Operations, Sales, and Planning.
Act as primary Point of Contact (POC) for the local Training Centre and CAE ROM.
Monitor simulator usage and availability (STARS verification, on-site checks, incident follow-up).
Manage DRY/WET bookings and scheduling for CAE, FTA, and ITA customers.
Coordinate maintenance reservations and support technical teams.
Ensure training rooms, facilities, and equipment are prep...
        

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