Location
Kumasi
Job Type
Full-time
Posted
June 17, 2026
Job Description
About the role
Burn is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.
Duties and Responsibilities
+ Manage outbound and inbound phone calls.
+ For Outbound – Achieving the daily calls and verification target.
+ For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
+ Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.
+ For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
+ Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
+ Adherence to call procedure and auto-fail parame...
Burn is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.
Duties and Responsibilities
+ Manage outbound and inbound phone calls.
+ For Outbound – Achieving the daily calls and verification target.
+ For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
+ Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.
+ For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
+ Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
+ Adherence to call procedure and auto-fail parame...
Ready to Apply?
Submit your application for Customer Service Representative - Ghana (3 month contract) at BURN MANUFACTURING
Apply Now