Customer Service Representative

About the Role:
Join KC Flow Heroes LLC as a CSR, where you'll play a key role in maintaining customer satisfaction and building positive relationships between a company and its clients. A CSR is a professional who interacts with customers to handle inquiries, resolve issues, and provide information about products or services also schedule appointments & dispatch the techs. Be part of a dynamic team dedicated to delivering top-notch services in the Kansas City Metro while fostering a culture of safety and teamwork.


Key Responsibilities:

• Answer incoming calls, making out going calls, emails, or messages from customers


• Provide accurate information about products, services, and policies


• Resolve customer complaints and troubleshoot problems


•  Coordinating delays in schedule with customers and service technicians


• Document customer interactions and maintain records in company sys...