Customer Service Representative (Healthcare Account)

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Maintain a positive and professional demeanor.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

Qualifications and Requirements

• Educational Qualifications: College Graduate if no BPO exp.
• Experience Level: at least 6 months BPO experience in any international voice account
• Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
• Responsibilities and Duties: Respond to customer inquiries, resolve issues, and manage scheduling efficiently.
• Working Conditions: Fast-paced call center environment requiring adaptability.
• Qualities and Traits: Strong interpersonal skills, patience, and a positi...