Customer Service Representative II

Wilsonart · Langley, British Columbia, Canada

Location

Langley

Job Type

Full-time

Posted

June 21, 2026

Job Description

Description
 Position at Wilsonart JOB SUMMARY
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives and enters orders for customers
Responds to customer inquiries regarding inventory availability, validity, and special request items
Coordinates with other departments to insuretimeliness of production and shipping
Communicates estimated production lead times and delivery times to customers
Receives discrepancies and requests for credit from customers
Checks status of orders and back-orders
Works with Material Specification team for parts creation 
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and experi...
        

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