Customer Service Representative II_MA10

Job Title: Customer Service Representative II

Job Id: 24-05028

Location: Pasadena, TX

Duration: 12 Months On W2 Contract



Role Summary/Purpose



The Services Order Fulfillment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration, and Service of Waygate Technologies Ultrasonic and Radiography products. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.



Essential Responsibilities


Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
Coordinate the assessment, evaluation, and troubleshooting of Waygate Technologies products throughout the repair and calibration process
Provide customers with technical support via telephone and email as needed, while b...