Customer Service Representative Ii

Descripción y detalle de las actividadesInside Sales works as a liaison between the customer andoperations to ensure ACMT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer.
**ESSENTIAL JOB FUNCTIONS**- Primary owner of demand management.
- Provide customer support includingprocessing sales orders, managing sales orders, and responding to internal and external customer inquiries.
- Translate customer inquiries into ACMT actions.
- Develop and maintain customer relationships making 100% customer satisfaction top priority.
- Interact with internal departments to ensure customer expectations are communicated and met.
- Strive to meet department metrics as outlined by Sales Manager and Sales Director.
- Collaborates with sales managers to forecast portal downloads.
- Able to anticipate issues and work with cross functional resources for problem ...