Customer Service Representative

Company Overview

A leading global industrial engineering organisation renowned for its market-leading position in mobility solutions and workplace innovation. The business offers clear pathways for career advancement and a supportive environment for professional development.

Job Overview

You will deliver high-quality support during designated shift hours to ensure seamless operations and exceptional service delivery for international markets.

Responsibilities

• Manage incoming requests and coordinate with technical groups to resolve urgent service needs.
• Support team members by balancing workloads and assisting with complex case escalations.
• Document customer interactions accurately within integrated communication platforms and database applications.
• Guide passenger safety queries with empathy and clear instructions to mitigate high-risk situations.
• Facilitate detailed shift updates to securing uninte...