Customer Service Representative

**About the Team:**We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!**Job Description :*** Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;* Provide accurate and efficient support work relating to the renowned products;* Ensure targets (customer satisfaction index, first call resolution, productivity) are met;* Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;* Actively promote and educate customers and merchant on the use of self-help and our digital services;* Ge...