Customer Service Representative

Job Description
We are seeking a Customer Service Representative to serve as a primary point of contact for customers, internal teams, and external stakeholders. This role handles a high volume of customer inquiries related to billing, service issues, outages, and general account questions through phone, email, and a case management system. The ideal candidate is calm under pressure, detail‑oriented, and skilled at problem‑solving while delivering a professional and empathetic customer experience.

Key Responsibilities

 · Handle inbound customer calls to address questions, concerns, and complaints while preventing escalation and maintaining high customer satisfaction
 · Make outbound calls to customers and internal stakeholders to follow up on open inquiries and ensure timely resolution
 · Manage customer issues through a case management system, ensuring accurate documentation and follow‑through
 · Respond to customer inquiries via phone, email, and contact...