Customer Service Representative

• Customer service role working with a Government agency

About Our Client

Our client is a well-established organisation within the Business Services industry. They are recognised for their commitment to delivering exceptional service and fostering a professional work environment. This opportunity is based in Lithgow, offering a chance to contribute to a respected workplace.

Job Description

• Respond promptly to customer enquiries via phone, email, or other communication channels.
• Provide accurate information and resolve customer issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure consistent service delivery.
• Escalate complex issues to the appropriate department for resolution.
• Assist in identifying opportunities to improve processes and customer satisfaction.
• Adhere to organisational ...