Customer Service Representative - Local Account

Equicom Services is looking for a Customer Service Representative for LOCAL ACCOUNT.

Location: 8F Appleone Equicom Tower Cebu Business Park, Cebu City.

Language: Tagalog/Taglish.

Responsibilities

• Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring a positive customer experience.
• Provide support for the company's products and services, take order requests, answer questions, and resolve complaints.
• Telephony lines and systems.
• Contact Center services.
• Appointment setting through USQP.
• General inquiries.
• Billing collections (similar to the Maxicare service).
• Upselling of MyHealth products and services.

Qualifications

• Graduate of any four-year medical or non-medical allied courses.
• Fresh graduates of any 4-year course.