Customer Service Representative

Description We are looking for a Customer Service Representative to support customer interactions for a manufacturing-related program in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles inquiries effectively, and maintains accurate records while delivering dependable service. The person in this role will assist callers with questions, payment-related support, and issue resolution while working closely with internal team members when concerns require escalation.

Responsibilities:
• Respond to incoming customer calls promptly and courteously, maintaining a detail-oriented and helpful approach throughout each interaction.
• Investigate customer questions and resolve concerns related to program activity by gathering details and providing clear information.
• Record thorough and accurate notes from each customer interaction in the designated tracking system on a daily basis.
• Alert the team lead to sensitive,...