Customer Service Representative

This role is responsible for processing orders and credits by accurately entering data into the operating system.Additionally, this position involves collaborating with Customer Service team members to provide high-quality support to our customers.General Duties:- Manage the order entry process, ensuring accuracy and compliance with service level agreements, and collaborate with various departments to fulfill customer orders.
- Keep order information updated in the internal system.
- Follow up on and respond to customer order issues, including complaints, status updates, and problem resolution.
- Participate in continuous improvement projects within the Customer Service department.
- Analyze, review, and process return and credit requests.Requirements and Qualifications:- English: Business fluent or native.
- High school diploma or equivalent required.
- Minimum of 1 year of professional experience.
- Strong computer skills; ERP experience is a plus.
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