Customer Service Representative (m,f): Dutch

Personalbüro U. Herrmann · Alicante, Valencian Community, Spain

Location
Alicante
Job Type
Full time
Posted
June 20, 2026

Job Description

Description: Start: 20.07.26 and 03.08.26

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time



DUTIES AND RESPONSIBILITIES:

Handle inbound customer inquiries via phone, chat, and email channels

Support customers with mobile, internet, and TV-related questions and issues

Assist with SIM card activation, mobile data setup, and account-related requests

Guide customers through TV box installation and home internet setup processes

Troubleshoot basic technical issues and provide effective solutions

Deliver professional, customer-focused, and solution-oriented support

Identify cross-selling and upselling opportunities when appropriate

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