Customer Service Representative

At Zoco Home , we are looking for a proactive and customer-focused Customer Service Representative to join our team on-site in Mijas . You will be the voice of our brand, supporting our customers across phone, email and social channels, ensuring a smooth and positive experience throughout their journey.

Key Responsibilities

• Provide customer support via phone, email and social channels
• Manage order inquiries, after-sales cases and returns
• Ensure clear communication and timely follow-ups
• Maintain a high level of customer satisfaction
• Collaborate with logistics, warehouse and showroom teams
• Keep customer records organized and updated in our systems
• Identify recurring issues and propose process improvements

Requirements

• Proficiency in Customer Service, Customer Experience, and Customer Satisfaction
• Experience in Customer Support / Custome...