Customer Service Representative- Mon-Fri 8 AM - 4:30 PM

Time Type:

Position Description Summary:
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handlingInteract with management and warehouse personnel to establish service criteria and meet customer requirementsFollow up with customers and other departments to resolve invoice problems and discrepanciesCommunicate with customers, coworkers, and other departments to facilitate the movement of freight and as...