Customer Service Representative

Contribute to our mission, Technology for Life.  

Reporting into the Customer Delivery Team Leader - Safety, the new Customer Service Representative will be based at our Notting Hill head office, enjoy flexibility, and have the option of hybrid working. You will play a key role in handling a range of customer support tasks, whilst also assisting the various support teams during times of leave and high workload. 

Key responsibilities of this role include, but are not limited to: 

• Respond to phone calls and support internal and external customers with enquiries;
• Process customer purchase orders in SAP and as required, clarify pricing and availability;
• Develop and maintain product knowledge to provide intermediate level assistance to customers;
• Curate a weekly open order report to ensure all orders are correct and no issues will influence delays;
• Produce manual despatch sales orders for ...