Customer Service Representative

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Insurance Health & Wellness

Professional Development

Job Training, Scholarship Program

Bereavement Leave, Birthday Leave, Compassionate Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave, Wedding Leave

• Manage customer inquiries to ensure smooth operation and resolve issues via phone, email, and chat.
• Provide accurate information and support to enhance customer / client satisfaction
• Document customer interactions and maintain records of inquiries and solutions
• Collaborate with team members to improve service processes and initiatives
• Building and maintaining strong relationship with carriers and customers.
• Adaptability and flexible to handle changing circums...