Customer Service Representative

Position

Customer Service Representative

Job Description

What You’ll Be Doing

• To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.


• All tasks to be carried out in a quality manner, consistent with the Company vision and values.


• Act as communication coordinator from the Service Centre towards assigned customers.


• Manage both EDI and manual customer order entry.


• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.


• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.


• Manage compliance with export rules for controlled products, including preparation of export ...