Customer Service Representative

Job Purpose

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross‑selling Deposit / Investment / Bancassurance / Banca Takaful products.

Accountabilities

Financial

• To take pro‑active actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Ensure effective cash handling and complete Mid‑Day and End‑of‑Day cash balancing in accordance with procedures.
• Ensure accuracy in day‑end...