Location
, , philippines
Job Type
Full-time
Posted
June 19, 2026
Job Description
All Jobs > Customer Service Representative
The individual in this role is responsible for achieving ultimate customer satisfaction by providing great customer service, responding to all customer inquiries and resolving any concerns timely.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handle all customer communication through online marketplaces, and phone calls.
- Ensure customer satisfaction by addressing and resolving customer concerns promptly.
- Provide product information as need.
- Recommend products when necessary.
- Conduct research to solve shipping issues.
- Monitor marketplace returns.
- Monitor and respond to marketplace claims and disputes.
- Maintain a comprehensive understanding of all company products and related systems/sales platforms.
- Maintain a comprehensive understanding of customer service and marketplace guidelines.
- Adhere to customer service guidelines to meet company s...