Customer Service Representative

Albéa S.A. · querétaro, querétaro, Mexico

Location
querétaro
Job Type
Full-time
Posted
June 19, 2026

Job Description

About Albéa & the Product line that is recruitingAlbéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging.
Our site, Albéa Querétaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Phamaceutical Markets.ScopeSales: Manage of 14 mio demand / MonthCustomers: 8Reports to Supply Cahin ManagerMain activitiesManage customer service efforts to insure appropriate levels of customer responsiveness.Manage and ensure accuracy of data in SAP to show customer requirements & promises on SAP, including new project development.Participate in/identify continuous improvement projects to further our Lean to Win execution.Oversee liability negotiation processes to achieve inventory control goals.Convert corporate initiatives into language & priorities for local supply chain execution.Assure proactive actions in case of crisis.Manage & cross-train customer service team to empower their action within business.Accountability including KPIsG...

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