Customer Service Representative - Quezon City (FOR POOLING)

Manulife · Quezon City, Metro Manila, Philippines

Location

Quezon City

Job Type

Full time

Posted

June 20, 2026

Job Description

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Kindly note that Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date.
 
Position Responsibilities
Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
Document and track significant caller discussions or complaints and follow-up customer calls whenever n...
        

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