Customer Service Representative

Overview

On-site - Quezon City | 1-3 Yrs Exp | High/Senior High School | Full-time

Job Description

Customer Service Representative (CSR) responsibilities focused on client communication, order endorsement and branch coordination, and collaboration with the E-Commerce team. This role excludes content creation and product posting, which are handled by the E-Commerce Associate.

Responsibilities

• Respond to inquiries via Facebook Group Chats, SMS and Mobile Calls. Answer questions about products, order status, delivery timeframes, and pickup.
• Maintain a positive and respectful tone in all messages and calls. Schedule simple announcements or updates in group chats if needed.
• Receive client order information from the E-Commerce Associate. Coordinate with the assigned branch manager to check order readiness, stock confirmation, and delivery or pickup preparation. Request timely updates so the CSR can accurately inform the cu...