Customer Service Representative

Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.

Responsibilities

• Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.
• Cross-Selling and Upselling: Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately.
• Phone Answering: Provide prompt and courteous support, maintaining professionalism on every call.
• Reporting on Daily KPIs: Track and report on key performance indicators, ensuring targets are met and exceeded.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Hospitals and Health Care