Customer Service Representative

We are seeking a detail-oriented and customer-focused Insurance Customer Service Representative to support our agencys daily operations. This role is responsible for assisting clients with policy inquiries, processing changes, and ensuring a high level of service that strengthens client relationships and retention.

Annual Base Salary + Commission

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Serve as the primary point of contact for client inquiries via phone, email, and in-person

Assist clients with policy changes, renewals, billing questions, and coverage explanations

Process endorsements, cancellations, reinstatements, and new policy applications

Maintain accurate client records in agency management systems (CRM)

Review policies for accuracy and identify coverage gaps or cross-sell opportunities

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