Customer Service Representative

On-site - Rizal Fresh Graduate/Student Diploma Full-time

Job Description

• Handle customer inquiries via phone, email, or chat.
• Provide information about products, services, and policies.
• Resolve customer complaints or issues in a professional and timely manner.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure satisfaction and resolve outstanding concerns.
• Strong communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Previous customer service experience is a plus.
• Ability to stay calm under pressure.
• Basic computer skills and familiarity with customer service software.

Jeffrey Capal

HR Officer Up Rising Media Marketing Corp