Customer Service Representative

Description We are looking for a Customer Service Representative to support a manufacturing operation in Rochester, New York through a Contract position. This role focuses on delivering responsive service to customers, handling high-volume phone interactions, and ensuring orders are entered accurately and efficiently. The ideal candidate is comfortable in a call center environment, communicates clearly, and can manage both incoming and outgoing customer contact with professionalism.

Responsibilities:
• Respond to customer inquiries by phone and provide timely, accurate information about products, orders, and service needs.
• Manage a steady volume of inbound calls while maintaining a courteous and solutions-focused customer experience.
• Place outbound calls as needed to confirm order details, follow up on requests, and resolve open issues.
• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.
• Addres...