Customer Service Representative

Description We are looking for a Customer Service Representative to join a respected Financial Services organization in Rock Island, Illinois in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, navigating account-related questions, and delivering thoughtful service in a fast-paced insurance environment. You will play an important role in improving the customer experience by handling inquiries accurately, resolving issues efficiently, and supporting policyholders with professionalism and care.

Responsibilities:
• Respond to customer inquiries related to billing, policy details, account activity, and insurance products through a high-volume service environment.
• Review member information thoroughly and complete updates such as beneficiary changes, coverage adjustments, and payment method revisions with accuracy.
• Investigate customer concerns, assess available information, and determine appropriat...