Customer Service Representative

Description
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity in Rosemont, IL. This position is ideal for someone who enjoys supporting customers, managing order-related activity, and keeping communication clear from initial request through final resolution. The role calls for strong attention to detail, a service-focused mindset, and the ability to coordinate effectively with internal partners to ensure a smooth customer experience.


Responsibilities:

• Respond to incoming customer calls and messages, routing requests appropriately and providing prompt assistance.

• Enter customer orders with accuracy while confirming product information, quantities, and pricing details before submission.

• Follow each order through the fulfillment cycle and keep customers informed of progress, changes, or delays.

• Resolve questions and concerns related to order activity by researching issues a...