Customer Service Representative

Essential Duties and Responsibilities_
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
4. Complete and pass required customer service certifications.
5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
6. Assist with customer feedback tracking and driving to customer satisfaction.
8. Understand. Create. Simplify.
9. Other duties as assigned (may include office administration and other support duties dependent on region/department).
- Required Qualifications_
Minimum 1 year of customer service experience
Associate's degree or related business exp...