Customer Service Representative Senior

**What will you do?
****How will you do it?
****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required.
(Salesforce/SAP)- Send customer receipt confirmation of complaint- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Inquiry handling*...