Customer Service Representative

What you’ll be doing

As a Customer Service Representative, you’ll be the friendly voice on the other end of the line – the first person our customers speak to when they need help. Whether it's explaining a water bill, resolving an issue, or finding the perfect tariff, you’ll deliver top-tier service with empathy and a smile. Every day will be different – and every call, an opportunity to make a real difference.

No Experience? No Problem!

We believe in potential, not perfection. From day one, we’ll give you the training, guidance, and tools you need to shine. If you’re eager to learn, we’re ready to invest in you.

Why join us?

Community focus: We’re proud to serve our communities – that’s why we ask that you live within the Thames Water region. (Hint: if your water bill comes from us, you’re in!)

Fair opportunities: We’re big believers in growt...