Customer Service Representative

BANKING experience is a must!

Assist customers via inbound calls received for account requests/inquiries:

Payment‑related queries:

• Remote deposit capture
• Payment Center
• Positive Pay: Check positive pay, ACH positive pay, reverse positive pay

Business Account Closure

ACH & Wire:

• ACH deletion/reversals
• Wire PIN acknowledgement
• ACH & Wire inquiries
• ACH return/settlement
• Wire limit change

Additional Account Support

• Add user to Payment Centre
• Add/remove accounts
• Account maintenance

Service & Quality Responsibilities

• Meet required criteria for call quality standards
• Maintain customer relations with a high degree of internal and external customer service
• ...