Customer Service Representative (Tres Cantos)

Sales and Sales Support

• Supports and initiates follow‑up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.
• (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales to continue relationships with customers meeting volume, quality and price requirements.

Order processing and data management

• Handles incoming orders to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into the automated system for further order processing, tracking of orders being processed, identifying potential problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding.

Updates product data

• Updates product data in releva...