Customer Service Representative - Voice

Purpose of Role:

The role of Customer Service Representative is to manage customer interactions via the voice

channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.

Accountability & Responsibilities of Role:

Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service

requests.

Provide accurate, clear, and concise information regarding products, services, policies, o procedures.

Troubleshoot and resolve customer issues efficiently while maintaining a positive tone an demeanor.

Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.