Customer Service Representative

Easley Resource Group · Waterloo, Iowa, United States

Location

Waterloo

Job Type

direct_hire

Posted

July 02, 2026

Job Description

Job Title: Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.
Job Duties & Responsibilities of the Customer Service Representative:
Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.

Gather information for new business and renewal applications.

Prepare applications for submission to selected markets.

Process and follow up on insurance coverage change endorsements.

Initiate and monitor renewal processes.

Document all relevant contacts and developments to customer accounts on the Agen...

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