Customer Service Representative

Description We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records.

Responsibilities:
• Respond to incoming customer calls with professionalism, empathy, and clear communication.
• Assist callers with questions, requests, and issue resolution while providing a positive service experience.
• Enter customer orders and related information accurately into internal systems.
• Handle a steady volume of call center activity while maintaining quality and efficiency standards.
• Make outbound calls as needed to follow up on requests, clarify details, or provide updates.
• Document cus...