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Customer Service Representative

TEKsystems · Waunakee, Wisconsin, United States

Location
Waunakee
Job Type
Contractor
Posted
July 02, 2026

Job Description

Description

Provide sales and operational support to customers and internal sales teams in a technical, made-to-order environment. This is not a high-volume call center role—interactions are more complex and require critical thinking, cross-functional collaboration, and attention to detail.

Key Responsibilities

  • Process and manage customer orders, including custom product requests
  • Generate quotes, track order status, and expedite as needed
  • Troubleshoot order and product issues, ensuring timely resolution
  • Communicate with customers and sales reps to clarify requirements
  • Partner with engineering, warehouse, and other internal teams to fulfill specialized requests
  • Maintain accurate records and data entry in SAP and internal systems
  • Support restocking activities and order adjustments

    • Training Path

  • Start in an Order Processing role focused on data entry and system learning
  • Gain pr...

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