Customer Service Senior Executive

Pierre Fabre Group · Shanghai, Shanghai, China

Location

Shanghai

Job Type

Full time

Posted

June 08, 2026

Job Description

Your mission
Key responsibilities
D2C Order Management
Participate in the DTC daily operation(9 stores), manage and supervise daily operations for D2C stores across multiple e-commerce platforms, focusing on monitoring shipping and returns performance.
Coordinate and provide on-site of 3PL warehouse to support for KOL livestreaming campaigns during key promotional periods (e.g., 618, D11) to ensure smooth execution.
Develop and refine work manuals to standardize daily operations for service providers and 3PL.
Organize and lead the monthly DTC KPI review meeting, including generate D2C performance dashboard and prepare persentation decks, review operational KPIs and document action items for ongoing issues and follow up the following actions.
Drive process improvements and seek for digital solutions to support business requests.
B2B Order Management
Assist manager of order to cash...
        

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