Customer Service

Company Overview EuconAir Services Pte Ltd, established in 2007, provides air conditioning, mechanical, and ventilation system services across Singapore, serving customers of all sizes with steady growth to meet market demands. Job Summary You will manage customer communications and scheduling for aircon servicing, repairs, and installations while preparing quotations and maintaining accurate job records to support smooth operations and customer satisfaction. Responsibilities Respond promptly to customer calls and WhatsApp enquiries about aircon breakdown checks, servicing, installation, and booking to ensure timely support Schedule and coordinate technician assignments to optimize job order completion and resource use Follow up on job orders and resolve customer complaints to maintain service quality and customer satisfaction Conduct after-sales follow-up to confirm service effectiveness and encourage repeat business Prepare accurate quotations based on customer requirements and servi...