Customer Service Specialist

Description

The Customer Service Specialist I provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions. This role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines.

Key Responsibilities

• Provide routine inbound call, outbound call, email, and web chat support to customers while delivering courteous, accurate, and timely service.
• Perform back-office support activities to assist Customer Service operations and program requirements.
• Support customers in submitting and processing origination and disbursement transactions, or create and submit transactions on behalf of the customer when required.