Customer Service Specialist

Summary of position

This department is the company’s front line when it comes to communicating and connecting with our providers. This Customer Service Specialist play a critical role in delivering excellent service by managing customer orders, coordinating with internal teams, and ensuring a seamless end-to-end order experience. This position requires strong attention to detail, system proficiency, and a collaborative mindset.

Essential functions and duties

• Prepare sales orders, quotations, and other documents related to sales inquiries.
• Process customer orders in accordance with established procedures and guidelines
• Accurately input orders into the system and verifying details like product codes, quantities, and pricing, and ensuring all information is correct.
• Respond to customer inquiries via phone and email regarding order status / issues
• Collaborate with the sales team to clarify order specifications ...