Customer Service Specialist - Real Estate

Job Summary

We are looking for a Customer Service Executive who will be responsible for handling customer inquiries, supporting clients throughout the property buying journey, and ensuring a seamless customer experience. The ideal candidate should possess excellent communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries via phone, email, WhatsApp, and social media.
• Assist customers with property-related information and project details.
• Schedule site visits and coordinate with the sales team.
• Follow up with prospective customers and maintain regular communication.
• Maintain customer records and update CRM systems.
• Resolve customer concerns and escalate issues when necessary.
• Coordinate with internal teams to ensure timely customer support.
• Collect customer feedback and improve service quality.