Customer Service Specialist

Key Responsibilities

• Responsible for the operating of central telephone lines, receiving all incoming calls including any related to maintenance and repair needs for the SJSU Campus


• Assist in scheduling requests for building shut downs and send customer notifications quickly to all necessary parties


• Determine the scope and degree of urgency for emergency service/work requests and radio dispatch Do-IT-Now (DIN) Technicians on type of problem that is presented


• Maintain and update status of work orders on the CMMS database


• Assist and train customers on using the web-based iService request for non-emergency maintenance and repair calls


• Receive, record, and dispatch general and emergency information quickly, clearly, and accurately using computerized systems and databases for input and retrieval of data


• Responsible for key distribution and collection of returned keys


• Noti...