Customer Service Specialist – USA Medical Campaign

Do you love helping people and making their day a little easier? As a Customer Service Specialist, you'll be the friendly, trusted voice for patients and customers of a leading USA medical company. Every call is a chance to make someone feel heard, informed, and cared for.

You'll answer questions, sort out billing queries, and point people in the right direction when they need extra support - all while representing a brand that puts people first.

RESPONSIBILITIES OF THE ROLE

• Handle inbound customer calls, emails, and/or chats with warmth and professionalism
  
• Answer general questions about services and processes clearly and simply
  
• Listen carefully to understand what each customer needs, and guide urgent queries to the right team
  
• Help customers with billing questions and payment queries
  
• Keep accur...