Customer Service Specialist with English (Vigo)

We’re looking for a Customer Service Specialist with English fluency to provide outstanding support across multiple channels including phone, email, chat, and reviews.

Responsibilities

• Communicate with customers through phone, email, chat, and reviews, providing accurate and clear information about our products and services.
• Navigate and manage internal and external platforms and systems to handle, register, and resolve customer requests, issues, or inquiries.
• Maintain strong customer relationships by collecting and processing feedback to continuously improve the experience and increase satisfaction.
• Continuously develop knowledge of the company’s products, services, policies, and procedures.
• Collaborate and coordinate with operations, sales, logistics, marketing, and other departments to ensure quick responses and complete solutions.
• Identify opportunities for process improvement and submit proposals to optimize t...