Customer Service Sr. Analyst (San Antonio de la Punta)

Are you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Sr. Analyst , where you’ll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture.

This role is based in Querétaro, México, as part of Kellanova’s Global Business Services (GBS) team and offers a adaptable model of work.

• Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.
• Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&D, and...