Customer Service Sr. Analyst

Kellogg · Santiago de Querétaro, Querétaro, Mexico

Location

Santiago de Querétaro

Job Type

Full-time

Posted

June 28, 2026

Job Description

Are you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Sr. Analyst, where youll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture. 
This role is based in Querétaro, México, as part of Kellanovas Global Business Services (GBS) team and offers a flexible model of work.
A Taste of What Youll Be Doing
Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.
Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&D, and return...
        

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